Shortshock Guide · Channel connection guides
X connection guide
Connect an X (formerly Twitter) account to Shortshock to publish posts and track how your account and posts perform.
Before you start
- You need to be able to sign in to the X account you want to connect.
- If you connect from the mobile app, update the Shortshock app to the latest version. X is not shown on versions below 2.1.0.
Number of accounts you can connect
How many accounts you can connect per channel depends on your workspace plan. When you reach the limit, a “Quota Exceeded Connection Limit” notice appears; upgrade the plan or delete an existing account before adding another.
How to connect
- Sign in to Shortshock and open the “Connection” menu of the team you want to connect the account to.
- On the X card, press “Add Account” to go to X.
- On the X login screen, sign in with the account you want to connect, then review the requested permissions and authorize the app.
- Once you approve, you are returned to the Connection screen automatically and the account appears on the X card.
Accounts are connected per team. To use the same account in another team, connect it once more from that team's Connection menu. To connect several accounts on the same channel, repeat the steps for each account.
Requested permissions
While connecting, Shortshock asks X for the permissions below. They cover publishing and performance tracking; if you decline some of them, the related features may not work.
| Permission | Used for |
|---|---|
tweet.read | Read posts |
tweet.write | Publish posts |
users.read | Read profile information |
offline.access | Stay connected without signing in again |
media.write | Upload images and videos |
Troubleshooting
X is not shown on the Connection screen
X is hidden on mobile app versions below 2.1.0. Update the app, or connect from the web.
A different account gets connected
The connection uses the X account already signed in to your browser. Switch to the account you want on x.com, then try again.
Nothing happens after pressing Add Account
If you see “Failed to get the account connection URL”, wait a moment and try again. On Android, if you are not returned to the app after connecting, set Chrome as your default browser and try again.
You received an “Account Connection Disconnected” notification
The connection is dropped when you change your password on X or revoke Shortshock's access. Connect the same account again from the Connection menu to see its existing content and analysis results again.
Disconnecting
In the Connection menu, open the options menu of the account you want to remove and choose “Delete Account”.
- After deletion you can no longer see that account's content and analysis results. Connecting the same account again brings the existing data back.
- The history of uploads made through Shortshock is kept after deletion.
- To fully revoke the access granted on X, remove the Shortshock app connection yourself in your X account settings.